一、增强全员优质服务意识 首先要转变员工的思想观念。通过开展以“为人民服务”为核心的职业道德教育、以服务技能为主要内容的培训教育，使广大干部员工积极主动地适应当前电力改革、发展的需要，真正树立起客户至上、全心全意为客户服务、依靠服务求生存、求发展的观念，自 First, to enhance the awareness of full-service quality First, we must change the ideology of employees. Through the development of professional ethics education centering on “serving for the people” and training and education with service skills as the main content, the cadres and employees are actively and actively adapted to the needs of the current power reform and development, and truly establish the customer first and serve the customer wholeheartedly. Service, service-based survival, and development