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江苏省无锡市锡山区国税局聚焦纳税人心声,响应纳税人需求,从机制保障、个性化服务等方面加大对大企业的服务力度,成效显著。2011年该局大企业税收入库6.33亿元,同比增长29.16%。该局坚持以纳税人需求为主导,以“服务无止境,满意无止境”为目标,通过税企联系平台、行业协会联系平台、社会部门协作平台、“税企恳谈会”、发放调查问卷等多个途径,全面、及时了解纳说人需求。
Xishan District, Jiangsu Province, the IRS focus on the voice of taxpayers, responding to the needs of taxpayers, from the mechanism of security, personalized service to increase the service to large enterprises, with remarkable results. In 2011, the bureau’s tax revenue for large enterprises reached 633 million yuan, an increase of 29.16% over the same period of last year. The council adhere to the taxpayers demand-led, “endless service, endless satisfaction ” as the goal, through the tax enterprise contact platform, industry association contact platform, social department collaboration platform Issuing questionnaires and other ways, a comprehensive and timely understanding of satisfied that the demand for people.