有时候将最简单的事情做到极致就是不简单。在傲视全球汽车市场的通用公司,一套叫做暗灯系统的质量管理体系保证着流水线的持续改进,在该公司流水线上每个工人的上方都有一条细绳,一旦发现异常问题,工人常常将细绳拉响,接到信号的班组长会立即给予反应,帮助工人解决问题,如果班组长不能解决问题,这些问题将会被报告给公司高层。每个月,这套暗灯系统将自动生成报告,并将此分析报告传达给管理层,借助于 Sometimes the easiest thing to do is not simple. GM, a division of the global automotive market, has introduced a quality management system called a dark light system to ensure a continuous streamline improvement. There is a string above each worker on the assembly line. Once an abnormal problem is found, When the string sounded, the team leader who received the signal immediately responded and helped the workers solve the problem. If the team leader can not solve the problem, these problems will be reported to the top level of the company. Each month, the dark light system will automatically generate reports and communicate this analysis to management, with the help of