在技术工具不断迭代、日臻高效的当下,共享服务中心建设过程中最大的挑战仍然来自于“人”这一决定性因素。共享服务中心建设最近一两年在国内渐入高潮,不过成功者虽众,但失败案例也为数不少。成功者各有各的成功理由,而失败案例则往往有着惊人的相似,就是都没有处理好“人”的问题,引发各方抵触和人员动荡,最后共享服务中心项目或者半途而废,或者未能实现预期的价值创造。事实上,共享服务牵涉 At the moment when technological tools are constantly iterating and becoming more and more efficient, the biggest challenge in the construction of shared service centers still comes from the decisive factor of “people ”. The construction of shared service centers has been climactic in China in the recent one or two years. However, although there are many successful ones, there are also many failed cases. Successful winners each have their own reasons for success. Failure cases are often accompanied by an astonishing similarity. They all fail to handle the issue of “people ”, triggering contradictions and personnel turmoil. Eventually, the shared service center project is either halted or failed Can achieve the desired value creation. In fact, shared services are involved