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随着电力体制改革的深化和能源竞争的加剧,优质服务越来越成为供电企业赖以生存和发展的基础。只有不断提高供电服务质量,供电企业才能在市场中获得竞争优势,从而为自身的可持续发展创造条件。供电企业为客户提供优质服务的水平,最终体现在客户满意度上,而客户满意度的提高,不但可以树立供电企业良好的社会形象,更可以促进供电企业进一步营造优质服务的浓厚氛围,提升供电优质服务质量。因此,在市场环境下,供电企业的优质服务应致力于客户满意。
With the deepening of the power system reform and the intensification of energy competition, quality service has increasingly become the basis for the survival and development of power supply enterprises. Only by continuously improving the quality of power supply services can power supply enterprises gain a competitive advantage in the market and create conditions for their own sustainable development. The level of quality service provided by the power supply enterprises to customers is ultimately reflected in customer satisfaction. The improvement in customer satisfaction not only sets a good social image for power supply enterprises, but also helps the power supply enterprises to further create a strong atmosphere of quality service and enhance power supply Quality service. Therefore, under the market environment, the excellent service of power supply enterprises should be devoted to customer satisfaction.