关注并改善顾客关系是解决问题的根本,即时刻关注顾客与品牌、经销商的紧密程度,包括他们的满意度和对经销商的喜好程度随着市场竞争的加剧,厂商对于经销商管控力度的加大,经销商自身对服务理念认识的加深,促使他们不断改善店内工作,终端消费者也感觉在经销商处体验到的服务已经远远好于前几年但我们仍然会听到这样的声音:“我对他们(经销商)挺满意的,但年内售后市场顾客流失率呈逐渐上升趋势,某些知名品牌流失 Pay attention to and improve the customer relationship is the fundamental solution to the problem, that is, immediately concerned about the customer and the brand, the dealer’s closeness, including their satisfaction and preferences of the dealer As the market competition intensified, manufacturers control the dealer Increase dealers deepening their understanding of the service concept, prompting them to continuously improve the work in the store, end-consumers also feel the service experienced at the dealer has been far better than a few years ago, but we will still hear such a voice : ”I am very satisfied with them (dealers), but after-sales customer churn rate showed a gradual upward trend during the year, some well-known brand loss