记住:你是不能向一个发怒的客户讲道理的抱怨,就是不满。客户购买企业的产品,因种种原因,总是会对产品、或经销人员,或企业表现某种抱怨。客户的这些抱怨如得不到及时的处理,就会极大地影响企业销售,影响企业的声誉。为此,每个企业、经销人员必须给予足够的重视。一、客户产生抱怨的原因概括起来,客户抱怨的原因,大致有以下14种:企业宣传的产品或产品样本与客户所购买的产品不符,客户认为企业有欺 Remember: You can’t complain to an angry customer. It’s dissatisfaction. When a customer purchases a product from a company, it will always complain about the product, the distributor, or the company because of various reasons. If customers’ complaints are not dealt with in a timely manner, they will greatly affect corporate sales and affect the company’s reputation. For this reason, each company and distribution personnel must give sufficient attention. First, the reasons for complaints from customers are summarized. There are roughly 14 kinds of reasons for customers complaining: The product or product sample promoted by the company is not consistent with the product purchased by the customer.