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持续提升服务水平,满足甚至引领业主的需求始终是物业服务企业发展的根本与基石,业主对物业服务的良好体验是物业服务企业取得良性发展的核心价值所在。华润置地(北京)物业管理有限公司(下简称“华润物业北京公司”)这些年来一直致力于为客户提供“情感悉心服务”。一、以客为尊,全员树立牢固的客户服务意识从2004年开始,华润物业北京公司即聘请全球知名调研公司——盖洛普公司对华润置地旗下所有楼盘进行客户满意度调研,内容涉及房屋设计、房屋质量、物业服务等维度。当年业主
Continuous improvement of service levels to meet or even lead the needs of property owners is always the fundamental and cornerstone of the development of property services. The good experience of property owners for property services is the core value for the sound development of property services. China Resources Land (Beijing) Property Management Co., Ltd. (hereinafter referred to as “China Resources Property Beijing Company”) has been devoted to providing customers with “Emotional Care Service” all these years. First, Yikeweizun, establish a solid sense of customer service Since 2004, China Resources Property Beijing Company hired a world-renowned research company - Gallup China Real Estate under the flag of all real estate customer satisfaction survey, involving Housing design, housing quality, property services and other dimensions. Current owners