乡镇供电所是电网企业最基层的业务组织,承担着密切联系地方政府和人民群众、服务三农和地方经济社会发展的重要职责,是安全生产、经营管理、供电服务、品牌建设的一线阵地和形象窗口。当前,中央高度重视农村城镇化发展,一系列强农、惠农、富农政策相继落地,农村用户对电力行业的服务期望也日益提高,以往农村供电所“卖方市场”传统管理模式不适应现代管理要求,只有创新管理模式,以“客户导向”提高工作质效,持续提升服务能力、市场拓展能力,才能促使“三集五大”建设体系全面落地。 Township power supply is the most basic business organization of power grid enterprises, bear the important responsibility of contacting local government and people, serving the agriculture, rural areas and local economy and society, and is the front line of safety production, operation and management, power supply service and brand building Image window. At present, the Central Government attaches great importance to the development of rural urbanization. A series of strong policies on farming, benefiting farmers and rich peasants have been put in place one after another. The service expectations of rural consumers for the power industry have also been on the rise. In the past, the traditional management mode of rural power supply stations and “seller’s markets” Only by innovating management mode, improving quality of work with “customer orientation”, and continuously improving service ability and market expansion ability, can modern building management system be fully implemented.