互联网业务成为航空业下一步竞争的战略要地。“去年直销要突破10%,结果只做到8%,我心有不甘啊。”中国国际航空股份有限公司信息管理部总经理刘东颇为扼腕。他指的是来自国航的B2C和呼叫中心的直销渠道。不过,他表示自己并不气馁,他将这个期望值排到了2010 Internet business has become a strategic area for the aviation industry’s next step of competition. “Last year, direct sales to break 10%, the result is only 8%, I am unwilling to ah. ” Air China Liu Dong, general manager of information management is quite wrung. He refers to direct sales channels from Air China’s B2C and call center. However, he said he was not discouraged, he ranked this expectation to 2010