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习近平总书记强调,信访工作必须加强源头治理,努力将矛盾纠纷化解在基层、化解在萌芽状态,避免小问题拖成大问题,避免一般性问题演变成信访突出问题。近几年来,宁海县信访部门对内强化信访网络建设和信访工作机制,对外注重源头治理、畅通信访渠道,探索运用长尾理论,对打造“大信访”格局作了实践。长尾理论是“大信访”工作格局的逻辑机理。管理学中的二八定律要求企业重视20%的顶端客户,因为
General Secretary Xi Jinping stressed that the work of letters and visits must be strengthened at the source and strive to resolve conflicts and disputes at the grassroots level to resolve the situation in its infancy and avoid minor problems as major problems and prevent the general problems from evolving into outstanding issues of letters and visits. In recent years, letters and visits department of Ninghai County has intensified the construction of petition letters and visits and the mechanism of petition letters and visits within the province, paid more attention to the source control and unblocked the channels of letters and visits, explored the application of the long tail theory, and practiced the pattern of building “petitions for letters and visits.” The long tail theory is the logical mechanism of working pattern of “big letters and visits”. The twenty-eight law of management requires that companies value 20% of their top customers because