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面对激烈的市场竞争,现在很多企业建立了呼叫中心,以努力加强与顾客的密切关系。CTstage 4i是一个全新的基于计算机电信技术集成(CTI)服务器的CTI&IP通信系统,它与宽带Internet相结合,使不同的媒体服务(声音、图像、数据)在不同的网络结构(电路、Internet)上,能够采用不同的通信工具(电话、移动电话、IP电话、Fax、PDA)在不同的环境(公司内部系统、移动系统)下,建立可靠的通信系统。CTstage 4i提供了如下3种系统模型。
In the face of fierce market competition, many companies now set up call centers in an effort to strengthen the close relationship with customers. The CTstage 4i is a new CTI & IP communications system based on Computer Telephony Technology Integration (CTI) server that combines with the broadband Internet to enable different media services (voice, image, data) on different network structures (circuits, Internet) , It is possible to establish a reliable communication system using different communication tools (telephone, mobile phone, IP phone, Fax, PDA) in different environments (company internal system, mobile system). CTstage 4i provides the following three system models.