办税服务厅是税务机关征税的载体,是连接税务机关与纳税人的桥梁.建立高效的办税服务厅,可以使纳税人大大缩短办税时间,提高办税效率,有助于税收征纳关系的协调和税款的及时足额入库.下面笔者就在办税服务厅的工作体验谈几点看法.一、目前办税服务厅普遍存在的问题(一)硬件基本到位,软件尚需完善从笔者了解的情况看,目前,大多办税服务厅的环境及配套装备(包括微机、电子触摸屏幕)都已基本完善,一部分办税大厅还设立了大型电子公告牌.大厅布局合理,环境整洁,并普遍为纳税人设立了沙发、桌椅、笔墨纸砚等必需物品,广大纳税人对办税大厅的硬件设施基本上是满意的.但在软件方面仍存在一定的间题.例如:优质服务方面还不同程度的存在门难进、脸难看、话难听的现象,一部分税务人员由于业务技能还不十分过硬,对企业财务人员提出的政策咨询和业务 Tax Service Office is the carrier of taxation of tax authorities, is a bridge linking the tax authorities and taxpayers. Establishing an efficient tax service hall can greatly reduce the taxpayers tax time, improve tax efficiency, help the tax The coordination of the relationship and the timely payment of tax full time. The following author in the Office of the tax service to talk about the work experience to talk about a few. First, the current Office of the Tax Service common problems (a) the basic hardware in place, the software is still Need to improve From the author’s understanding of the situation, at present, most of the tax service hall environment and supporting equipment (including computers, electronic touch screen) have been basically completed, part of the tax hall also set up a large electronic bulletin board. Hall layout is reasonable, The environment is clean and tidy, and taxpayers are generally required to set up sofas, desks and chairs, ink-paper and other necessary items, and taxpayers are basically satisfied with the hardware facilities in the tax hall. However, there are still some problems in terms of software. : There are also different levels of quality service Difficult to enter the door, the face ugly, then the phenomenon of ugly, part of the tax staff because the business skills are not yet very good, the corporate finance staff made policy advice And business