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从第一家麦当劳餐厅开业到现在,麦当劳已成为全球最大、最知名的世界品牌快餐连锁店之一。麦当劳每天要和成千上万的顾客打交道,它是如何为如此多的顾客提供令人满意的服务呢?这一直是人们研究探讨的问题。
From the opening of the first McDonald’s restaurant to the present, McDonald’s has become one of the largest and most famous fast-food chain restaurants in the world. McDonald’s has to deal with thousands of customers every day, and how can it provide satisfactory service to so many customers? This has always been a problem that people study and discuss.