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本文阐述了涟水广电呼叫中心系统设计方案和建设实践,介绍了系统平台所实现的主要功能,为广电客服呼叫中心,尤其是县区级呼叫中心建设进行了积极探索。
This article describes the Lianshui radio and television call center system design and construction practices, introduced the system platform to achieve the main functions for the radio and television customer service call center, especially the county-level call center construction has been actively explored.