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电子商务从喧嚣走向平静,回归传统的务实经营。 电子商务涉及企业的方方面面,企业的信息化是企业电子商务的后台和基础。因此,客户关系管理(CRM)系统建设的浪潮扑面而来,很多IT厂商向传统企业鼓吹要尽快建立企业客户关系管理系统。那么IT厂商自己的客户管理系统又如何呢? 本刊编辑部通过电话和电子邮件等方式对包括ORACLE在内四家CRM厂商进行了客户售前咨询的暗访,对包括联想在内的十八家PC厂商进行了客户售后服务的暗访。欣慰的是,
E-commerce from noisy to calm, return to the traditional pragmatic management. E-commerce involves all aspects of business, enterprise information is the background and foundation of business e-commerce. As a result, the wave of customer relationship management (CRM) system building is blowing in the air. Many IT vendors advocate to traditional enterprises to set up an enterprise customer relationship management system as soon as possible. So IT vendors own customer management system and how? The editorial department by phone and e-mail and other ways, including the ORACLE, including four CRM vendors conducted an unannounced customer pre-sales consulting, including Lenovo, including 18 PC vendors unannounced visits to customer service. Fortunately,