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高额上网费纠纷其实并不复杂,按其性质来说是电信服务合同纠纷,双方的权利义务应严格按照合同的条款来确定。用户在线路上加装路由器是不是一种个人行为,要看服务合同上是否载有类似的规定,如果没有这样的规定,用户擅自加装路由器就是一种个人行为,由此产生的责任也应由用户自己负责,电信公司作为网络接入提供商,对用户因个人行为产生的额外费用没有任何责任。而对于电话费和上网费能否分开缴纳的问题,实际上涉及到合同中履行义务的方式问题,同样应由合同条款来规范,除非在申装宽带业务协议中明文规定了电话费和上网费捆绑缴纳,否则用户有权要求电话费和上网费分开缴纳。
In fact, high-cost Internet disputes is not complicated, by its nature is a dispute over telecommunications service contracts, the rights and obligations of both parties should be strictly in accordance with the terms of the contract to determine. Users install the router on the line is not a personal act, depending on whether the service contract contains similar provisions, without such a requirement, the user unauthorized installation of the router is a personal behavior, the resulting responsibility should also be The user is responsible for himself. As a network access provider, the telecommunications company has no responsibility for the additional cost incurred by the user due to his personal behavior. As for the issue of whether the telephone charges and the Internet charges can be paid separately, the problems concerning the ways in which obligations are to be fulfilled in the contract should be governed by the terms of the contract unless the express agreement on telephone services and Internet access fees Binding to pay, otherwise the user has the right to require telephone charges and Internet charges paid separately.