在调解民间纠纷的过程中,调解员的话语能否说服当事人改变态度,会直接影响调解的效果。本文运用柴尔斯(Geils)等人提出的交际适应理论,分析不同言语情境下调解员会采用不同的交际适应策略或者交际策略组合。调解是有选择地运用策略或策略组合的动态过程,旨在避免适应不足或过度,达到说服效果。 In the mediation of civil disputes, the mediator’s discourse can persuade the parties to change their attitudes, which will directly affect the mediation effect. This article uses the theory of communicative adaptation proposed by Geils et al. To analyze the communicative strategies or combinations of communicative strategies adopted by mediators in different speech situations. Mediation is the dynamic process of selectively using strategies or tactical combinations to avoid under-adaptation or over-reaching and to achieve persuasive results.