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图书馆数字参考咨询服务不管提供怎样的高效服务,都要事先了解图书馆服务的用户及其需求,这一点是至关重要的,是做好图书馆服务工作的前提和基础,数字参考咨询更是如此。每个用户的需求不同,一所图书馆取得成功的模式并不完全适合另外一所图书馆,因此,根据用户的特点和需求,寻求最适合本馆发展要求的数字参考咨询模式才是最重要的。一、图书馆数字参考咨询服务模式分析(一)电子邮件。国外很早就已经普及将电子邮件运用到参考咨询服务中,而我国的数字参考咨询服务
Digital reference services for libraries Regardless of the efficient services provided, it is crucial to know in advance the users of library services and their needs, which are the prerequisites and foundations for doing a good job in library services. Digital reference services That’s it. Each user’s needs vary, and the success of a library does not fit perfectly with another library. Therefore, it is most important to find the digital reference model that best suits the development needs of the library based on the characteristics and needs of users. of. First, the library digital reference service mode analysis (A) e-mail. Very early abroad has been the e-mail to use reference services, and our digital reference service