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随着世界经济一体化的发展和新兴科学技术的发展和广泛的运用,竞争已不再仅仅局限在一个国家,一个地区,而是全球范围的广泛的竞争。竞争的焦点已逐步由价格、转变为质量的竞争,而且,质量的内涵也在不断的演变、深化,由传统的符合标准到顾客满意、相关方满意。同时,质量的涵盖范畴也有了明显的扩展,由传统的产品、服务质量扩展到整个工作、过程、体系、经营、资源支持等各方面的质量。质量已成为一个大质量的概念,成为创造价值的核心。
With the development of economic integration in the world and the development and extensive application of emerging science and technology, competition is no longer limited to one country or one region, but rather to extensive competition on a global scale. The focus of competition has gradually shifted from price to quality competition. Moreover, the connotation of quality is constantly evolving and deepening, satisfying customers with satisfaction from the traditional standards of conformity to customers. At the same time, the quality of the covered areas have also been significantly expanded from the traditional products and service quality extended to the entire work, process, system, management, resource support and other aspects of quality. Quality has become a concept of great quality, becoming the core of value creation.