古德拉是个汽车经销商,他每年卖的新车比其他经销商多。他的成功秘诀就是服务,尤其是售后服务。他经常代表顾客亲自找服务部门经理陈情,沟通公司与消费者之间的联系。他对顾客的关怀一直贯彻到售后。当顾客再回来要求服务时,他会全力替顾客提供最佳的服务。他说:“你必须象个医生一样,他的汽车出了毛病,你也为他感到难过。顾客等于我的衣食父母,而不是令人难耐的宿疾。” Gudera is a car dealer. He sells more new cars each year than other dealers. The secret of his success is service, especially after-sales service. He often personally looks for customers to ask service department managers to communicate and communicate with the company. His caring for customers has been implemented after sales. When the customer comes back to ask for service, he will try his best to provide customers with the best service. He said: “You must be like a doctor. His car is out of order. You feel sorry for him. The customer is equal to my parents, not an unsustainable place.”