江苏省供销社系统的农村饮食服务业,近几年在体制改革中深入开展创文明饭店、文明旅社活动,取得了可喜成绩。当前存在的问题主要是:一些企业的店容店貌破旧,内部设备简陋;服务态度不好,服务质量不高;技术力量薄弱,同客观要求不相适应。本文介绍一些饭店、旅社创文明的做法,希望能对解决上述问题有所借鉴。 The rural catering service system of the Jiangsu Supply and Marketing Cooperative system has carried out in-depth development of civilized restaurants and civilized hostels in institutional reforms in recent years, and has achieved gratifying results. The existing problems are: Some companies have poor storefront storefronts, poor internal equipment, poor service attitudes, low service quality, weak technical forces, and incompatibility with objective requirements. This article describes some of the hotels and hostels to create a civilized approach, hoping to draw lessons from these problems.