售后服务如何才能更便捷、更直接?把你的售后服务搬到同上,你会发现,不但你和客户之间的距离缩短了,还能收集客户信息,甚至降低成本,这实际上也是一种“赢利”。美国戴尔公司(http://www.dell.com)每周约有几万客户通过其站点了解订单情况。这些客户如果通过电话接受服务,平均每个电话成本3-5美元,而通过网上接受服务,成本几乎为零。仅此一项, After-sales service can be more convenient and more direct? Move your service to Ibid, you will find that not only the distance between you and the customer is shortened, but also to collect customer information, and even reduce costs, which is actually a “profit”. About a few tens of thousands of customers around the United States each day through their site to understand the order situation. These customers receive an average of $ 3-5 per phone if they receive service over the phone, whereas the cost of doing so over the Internet is almost zero. Only this one,