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十八大报告提出,全面建成覆盖城乡居民的社会保障体系,同时,健全社会保障经办管理体制,建立更加便民快捷的服务体系。十八届三中全会明确,加快健全社会保障管理体制和经办服务体系。新的时期、新的目标对经办服务理念、管理手段和经办能力提出了新的更高的要求。从2014年开始,本刊开设“局长手记”栏目,邀请地方经办机构负责人,结合各地的实践情况,以第一人称的视角,以工作日志的形式或以工作纪实的方式记录社保经办服务的第一现场,破解工作热点、难点,总结经验教训,分享工作心得体会。本期将由湖南省常德市社会劳动保险处处长付奉义,结合亲身参与的一次调研,与读者分享实践心得。
The 18th National Congress of the Communist Party of China (CPC) pointed out that the social security system covering both urban and rural residents should be built in an all-round way. At the same time, the social security administration system should be improved and a more convenient and efficient service system should be established. The Third Plenary Session of the 18th Central Committee of the Communist Party of China made it clear that we must speed up and improve the social security management system and handle the service system. The new period, the new goal of handling service concept, management tools and handling capacity put forward new and higher requirements. Since 2014, we have set up the “Secretary’s Notes” column. We invite heads of local agencies to take a first-person approach to record social security posts in the form of work diaries or documentary records The first service to do the scene, crack work hot, difficult, sum up experience and lessons to share work experience. This issue will be from Changde City, Hunan Province Department of Social Labor Insurance Fuyong justice, combined with a person involved in a survey to share with the reader practical experience.