在现实生活里,人际交往中,我们总会遇到一些为难的事。医生和患者本来是密不可分的一种关系,但亦时有发生冲突,甚至会发展到医疗纠纷。作为管理者,要有效地开展解脱活动,合情合理,促使当事人圆满解决争端。对当事人的心理行为加以干预和引导,消除其心理纠葛。对此,灵活运用如下八法是非常有必要的。一、交谈法在深入调查研究的基础上,管理者与当事人直接谈话。谈话时,管理者要严肃平和,语言要富有启发性和感染力,使对方能听进去,切莫一来就摆架子,甚至一来就训斥当事人或强行进行 In real life, interpersonal communication, we always encounter some embarrassing things. Doctors and patients are inherently inextricably linked, but conflicts sometimes occur and even medical disputes can develop. As a manager, effective deconstruction activities should be conducted in a fair and reasonable manner so that the parties concerned can satisfactorily resolve their disputes. To intervene and guide the psychological behavior of the parties to eliminate their psychological entanglements. In this regard, the flexibility to use the following eight methods is very necessary. First, the method of communication On the basis of in-depth investigation and research, managers and the parties directly talk. When talking, managers should be serious and calm, the language should be inspiring and contagious, so that the other party can listen to it, and do not exercise it for a long time. They even scold the party or forcibly