近年来，随着消费者自我保护意识的增强，用户在办理邮政业务时碰到问　题都会寻求解决办法，而“申告”自然成了邮政用户首先想到的办法。许多邮政部门非常重视自己在用户心目中的完美形象，担心用户申告会给自己的信誉带来影响，其实，用户申告是一种宝贵资源，它可以使邮政? In recent years, with the increasing awareness of consumer self-protection, users will find solutions to problems encountered when handling postal services, and the “declaration” will naturally become the first thought of postal users. Many postal departments attach great importance to their own perfect image in the minds of users. They worry that users’ claims will have an impact on their creditability. In fact, user declarations are a valuable resource that enables postal services