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愤怒是人类的基本情绪,它与挫折、自尊心受伤和暴力行为紧密相连,是许多医疗场所医患冲突和暴力伤害的前兆。提高医务人员的愤怒情绪管理能力,对于有效预防医患冲突,保护医务人员的自身安全,创造和谐的就医环境至关重要。本文从愤怒识别、愤怒澄清、自身愤怒调节和患者愤怒管理四个方面提出了具体实用的愤怒管理策略。
Anger is a humankind’s basic emotion. It is closely linked to setbacks, self-esteem injuries and violence. It is a precursor to doctor-patient conflicts and violence in many health settings. Improving the ability of medical personnel to manage anger and emotions is crucial for effectively preventing conflicts between doctors and patients, protecting their own safety and creating a harmonious environment for medical treatment. This article presents practical and practical anger management strategies from four aspects: anger identification, anger clarification, self-regulation of anger and patient anger management.