上期刊出三则,本期续之。 (四)“服务”别裁 服务是什么?我姑妄定义为:服务人给被服务人以某种满足的行动。因此,更好的服务意味着更高的满足度。 进而问:提供优良服务的动因是什么?这就很难作统一回答了。就新住宅运动而言,至少有这么3个互异的层次:以政府官员为代表的宏观层次,追求的是国富民裕、社会进步、百姓拥戴与政权稳固等;以企业老总为代表的微观层次,追求的是企业盈利,包括减支增收、信誉品牌与后续发展等;以知识分子为代表的第三层次,追求的是极终真理,忧患意识、道德升华与人文关怀等。这3个层次可归纳出以 The last issue of three, the current period continued. (D) “service” do not cut the service is what? My aunt as: the service to the service to some satisfaction with the action. Therefore, better service means higher satisfaction. And then asked: What is the motivation for providing good service? This is difficult to make a unified answer. As far as the new housing movement is concerned, there are at least three different levels: the macro level represented by government officials, the pursuit of wealthy people, social progress, people’s support and the stability of political power; the micro-level represented by business executives , Pursuing profitability of enterprises, including reducing revenue and increasing revenue, reputation brands and follow-up development. The third level, represented by intellectuals, seeks ultimate truth, sense of urgency, moral distillation and humanistic concern. These three levels can be summarized as