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“和某人面对面对抗,让对方承担应负的责任。”这便是关键冲突的全部要义,而目标则与关键对话极为相似:问题得到顺利解决和人际关系得以改善。前些日讲课,提到人际沟通,哗啦啦地为朋友开了一批书单,有《卡内基沟通与人际关系》、《谈话的力量》、《说服你其实很简单》、《沟通力》、《影响力》《绝对成交》、《共鸣》、《说话的魅力》、《说话就是生产力》等,其中,还对科里·帕特森团队的两本书作了重点推荐——《关键对话》和《关键冲突》。在国内,这两本书新近出版,但严格意义上讲,它们都不算新了。《关键对话》首次问世是在2002年,《关键冲突》则是在2005年,两
“Face to face with someone, let each other bear the responsibility. ” This is the full essence of the key conflict, and the goal is very similar to the key dialogue: the problem is solved and interpersonal relationships are improved. A few days ago lectures, referring to interpersonal communication, crashed for a friend opened a group of books, there are “Carnegie communication and interpersonal relationships,” “the power of conversation,” “convincing you is actually very simple,” “communication ”“ Influence ”“ Absolute Deal, ”“ Resonance, ”“ Glamor of Speech, ”“ Speaking is Productivity, ”etc. It also highlights two books of the Cori Patterson team -“ Critical dialogue ”and“ critical conflict. ” In China, these two books have been published recently, but in the strict sense, they are not new. The “key dialogue” first appeared in 2002 and the “key conflict” was in 2005 and two