最近,“机票超售”的话题因美联航航班上旅客被打,再次在社会上争论得沸沸扬扬。为何“机票超售”这样一个航空业内的业务操作,会屡屡受到争议呢?笔者认为,主要问题不在“机票超售”本身,而在于,一方面是我们航空公司内部管理松懈和政府的监管不到位造成的。美联航这次的所谓“超售”事件,恰恰暴露了管理的问题。另一方面,也在于社会对该业务缺乏了解,让 Recently, the topic of “overbooking tickets” was boiled over again by controversy in the community due to the passengers being hit on United flights. Why “air ticket oversold ” such a business in the aviation industry, will be subject to frequent controversy? The author believes that the main problem is not “ticket overbooking ” itself, but rather, on the one hand, the relaxation of our internal management of airlines and Government regulation is not in place. United said the so-called “oversold” incident, just exposed the issue of management. On the other hand, it is also the lack of community understanding of the business