企业是树,文化是根,企业竞争,文化制胜。对于任何一家企业,精细管理都是十分重要的。由于商业银行经营产品及服务形式的特殊性,培育精细管理的企业文化,对于商业银行来讲更具有突出的意义。一、精细管理是服务客户的需要银行是服务业,客户是银行生存和发展的基础,而客户的需要是无限的,因此,对客户的服务必须精细化。老子说:“天下大事,必做于细;天下难事,必 Enterprises are trees, culture is the root, enterprises compete, and culture wins. For any company, fine management is very important. Due to the special nature of commercial banks’ products and services, the cultivation of a finely-managed corporate culture is more significant for commercial banks. First, fine management is the need of serving customers Banks are service industries, customers are the foundation for the survival and development of banks, and the needs of customers are limitless. Therefore, the services to customers must be refined. Laozi said: ”The big events in the world must be done fine;