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目的:认识到诱发护理纠纷的原因和引起护理纠纷的诱发因素,并采取护理纠纷的防范对策。方法:转变服务观念,提高专业技能,提高服务质量,规范护理记录的书写,强化知识技能培训。结果:大大减少了护理纠纷的发生。结论:在人们不断增强法律意识和医疗安全意识的今天,护理人员应在护理工作中不断完善自己,保护自己的合法权益,以最娴熟的护理技术、丰富的临床经验与理论知识,为患者提供安全的服务。
Objectives: To recognize the causes of nursing disputes and induce the causes of nursing disputes, and to take preventive measures for nursing disputes. Methods: Change the service concept, improve professional skills, improve service quality, standardize the writing of nursing records, and strengthen knowledge and skills training. Results: Significantly reduce the incidence of nursing disputes. Conclusion: As people continue to enhance awareness of the law and medical safety, nursing staff should constantly improve themselves in nursing work to protect their legitimate rights and interests, with the most skilled nursing techniques, rich clinical experience and theoretical knowledge, to provide patients with Safe service.