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利用者需求,是指利用者为了研究和解决某种问题而利用档案的欲望和要求,是档案工作赖以存在和发展的基础,是制定档案工作方针、政策、工作目标的重要依据.只有认真了解和掌握利用者需求特点,才能提高档案工作的主动性、预见性、有效性和针对性.我们要大力开发档案信息资源,提高档案利用率,就必须在满足利用者需求上做文章,可从十个环节上狠下功夫.1.了解需求.一是了解一定时期内社会的宏观需求,根据社会的中心任务安排工作,保持利用工作与社会需求的一致性;二是了解每个利用者的微观需求,根据具体对象,分别采取不同的工作方式,给予最佳的服务.了解需求的基本方
User requirements refer to the desire and requirements of users to utilize files in order to study and solve certain problems, which are the basis for the existence and development of the file work and an important basis for formulating the working guidelines, policies and work objectives of the files. To understand and grasp the characteristics of the needs of users in order to improve the initiative, predictability, effectiveness and relevance of the file.We must vigorously develop the file information resources, improve file utilization, we must make the fuss in meeting the needs of users, From the ten aspects of hard work .1 understanding of the demand .One is to understand the macro needs of society in a certain period of time, according to the central task of society to arrange work, to maintain the consistency of work and the needs of society; second is to understand each user According to the specific target, take different working methods, to give the best service to understand the basic needs of the party