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近年来,我国频发的机闹现象影响了民用航空事业的健康有序发展,给民航公司以及乘客带来经济损失、造成了安全隐患。对近年来我国几起典型机闹事件总结分析的基础上,总结机闹现象的规律特征以及生成机制,从加强相关立法、提高管理方自身服务水平、建立民航乘客信用系统、设立第三方解决机构四个角度提出应对建议,有助于打造文明和谐、高效安全、公开透明的民航运营环境。
In recent years, the phenomenon of frequent occurrences in our country has affected the healthy and orderly development of civil aviation and brought economic losses to civil aviation companies and passengers, posing a potential safety hazard. On the basis of summarizing and analyzing several typical machine trouble events in recent years, this paper summarizes the regular characteristics of machine trouble phenomenon and its generating mechanism. From strengthening relevant legislation and improving the service level of management, establishing a civil aviation passenger credit system and setting up a third-party settlement mechanism Four angles to deal with the recommendations, contribute to building a civilized and harmonious, efficient, safe and open and transparent civil aviation operating environment.