1．小本生意是面向大众的,赚钱是靠微利润的。因此,产品或服务价格不要订得离普,过高的价格会吓走顾客。2．地点的好坏,比商店的大小更重要;商品的好与坏比地点的好与坏更重要。3．商品排列得井然有序,不见得生意就好,反倒是杂乱无章的小店,常有顾客登门。4．把交易的对象都看成自己的亲人。是否能得到顾客的支持,决定商店的兴衰。5．销售的奉承,不如售后服务。这是制造“永久顾客”的不二法则。6．要把顾客的责备,当作“神佛的话”,不论是责备什么,都要欣然接受。7．对最不讲理顾客提出的要求、不合情理的事情,更要 1. The small business is for the public and earning money depends on micro profits. Therefore, the price of a product or service should not be set off. Excessive prices can scare away customers. 2. The quality of the location is more important than the size of the store; the good or bad of the goods are more important than the good or bad of the location. 3. Products are arranged in an orderly manner, not necessarily business, but rather a messy shop, often customers come to the door. 4. Think of the objects of the transaction as their own relatives. Whether you can get the support of customers, determine the rise and fall of the store. 5. Flattering sales, as after-sales service. This is the only way to create “permanent customer”. 6. The customer’s reproach should be treated as “the word of the Buddha,” and whatever it is to blame, it must be readily accepted. 7. For the most unreasonable and unreasonable demands of customers, more