导言 诸如印度博帕尔的化学公司泄毒案和美国“挑战者”号航天飞机爆炸案之类的十足破坏性危机似乎是随机的,管理人员在面临这些危机时,发现他们简直无所适从。许多人甚至自欺欺人,认为他们的公司具有免疫性。米托夫对下列问题进行了探讨:“是否存在一个合理的方法,以判定企业应预防哪些潜在的危机,而对 Introduction The devastating crises such as the chemical companies in Bhopal, India, and the bombing of the US Challenger space shuttle seem to be random. When managers face these crises, they find that they are simply at a loss. Many people even deceive themselves and think their company is immune. Mitov discussed the following questions: "Is there a reasonable way to determine which potential crisis companies should prevent, and