随着社会主义市场经济体制的运行,以及社会文明程度的不断提高,社会—心理—生物医学模式的建立,给医院的建设带来了新的机遇与挑战。为了适应形势,医院必须不断地更新观念,加强自身建设,以优质服务和良好的信誉取信于民,才能在竞争中立于不败之地。为此,我院开展了“以病人为中心”的整体服务活动,并且收到了良好的社会效益和经济效益。 “整体服务”是一个系统而又相对统一的服务规程。它包括:整体医疗、整体护理以及整体的后勤保障工作。它的中心主题是“以病人为中心,以质量为核心”,强调服务主体——病人。在思想观念和行动上处处为病人着想,以病人利益为出发点,积极提 With the operation of the socialist market economic system and the continuous improvement of the level of social civilization, the establishment of a social-psychological-biomedical model has brought new opportunities and challenges to the construction of hospitals. In order to adapt to the situation, the hospital must constantly update its concepts, strengthen its own construction, win the trust of the people with its high-quality service and good reputation, and be invincible in the competition. To this end, our hospital carried out a “patient-centered” overall service activity and received good social and economic benefits. “Overall service” is a systematic and relatively uniform service procedure. It includes: overall medical care, overall care, and overall logistics support. Its central theme is “patient-centered, quality-centered” and emphasizes the main body of service - the patient. Thinking about the patient everywhere in terms of ideas, concepts and actions, taking patient interests as a starting point, actively