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目的:探究精神科开展优质护理服务的措施及成效。方法:自2015年1月起在精神科开展优质护理服务,具体内容包括转变护理观念、强化护理技能、创建病区文化、美化病区环境、转变工作模式、重视护理记录、丰富宣教方式、改变排班模式等,统计开展优质护理服务后精神科患者的护理满意度及护理服务质量改善情况。结果:开展后精神科患者的护理满意度从开展前的91.40%提升到了98.90%,基础护理、专科护理、健康宣教、心理护理等护理质量评分显著提升(P<0.05)。结论:在精神科开展优质护理服务,能够有效提高患者的护理满意度,改善整体护理服务质量。
Objectives: To explore the measures and effectiveness of quality care services in psychiatry. Methods: Starting from January 2015, the Department of Psychiatry conducted quality nursing services, including changing nursing concepts, strengthening nursing skills, creating ward culture, beautifying the ward environment, changing working patterns, attaching importance to nursing records, enriching the ways of education, changing Scheduling patterns, etc., to carry out quality care services psychiatric patients after the satisfaction of nursing care and quality of care services to improve the situation. Results: The satisfaction rate of post-psychiatric patients increased from 91.40% to 98.90%. The scores of nursing quality such as basic nursing, specialist nursing, health education and psychological care increased significantly (P <0.05). CONCLUSION: Good quality nursing services in psychiatric department can effectively improve patient satisfaction and improve overall nursing service quality.