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目的:探讨急诊科运用“5S”现场管理法的价值,以保证医疗质量和提高患者满意度。方法:医院自2011年起在原有质量管理标准的基础上应用“5S”现场管理法加强急诊科管理。结果:实施后的患者就诊等候时间、医疗差错、医疗投诉、患者满意度等方面均优于实施前。结论:“5S”现场管理法是新兴的管理学方法,不仅能有效提高急诊医疗质量和患者满意度,而且对于引导医护人员养成良好习惯、提高整体素质、营造医院良好形象也有重大意义。
OBJECTIVE: To explore the value of using “5S” field management method in emergency department to ensure the quality of medical care and improve patient satisfaction. Methods: Since 2011, the hospital applied the “5S” field management method to strengthen emergency department management based on the original quality management standards. Results: After the implementation of the patient waiting time, medical errors, medical complaints, patient satisfaction were better than before implementation. Conclusion: “5S ” field management method is a new management method, which can not only effectively improve the quality of emergency medical services and patient satisfaction, but also for guiding health care workers to develop good habits, improve the overall quality and create a good image of the hospital is also of great significance .