有人统计,一个人要是平均每天排队15分钟,那么一年就是91.25小时,相当于4天的时间。越来越多的商店由于想甩掉“抢夺时间的强盗”的帽子,正设法缩短排队时间以留住顾客。解决排长队的原则是,当顾客增多时便增加服务人员,顾客减少时就减少服务人员。排队等候的人都希望时间尽可能过得快一些。为此,近年来,美国许多商店纷纷仿效纽约一家银行的作法,即在午饭时间为顾客表演节目,有时包括演奏爵士音 According to some statistics, if one person lined up for an average of 15 minutes a day, 91.25 hours a year would be equivalent to 4 days. More and more shops are trying to shorten the queuing time to retain their customers because they want to get rid of their robbers. The principle of solving long queues is to increase the number of service personnel when the number of customers increases and to reduce the number of service personnel when the number of customers decreases. People waiting in line all hope time flies as fast as possible. For this reason, in recent years many stores in the United States have followed the example of a New York bank in performing shows for customers during lunch time, sometimes including playing jazz