面对行业不断地快速发展,消费不断地趋向成熟,顾客对店面消费环境、服务配套和消费性价比要求也越来越高了。顾客需求提升了,顾客的专业度提升了。而企业回顾数年的发展,往往发现所经营的项目、技师的按摩技术流程、员工的素质教学体系、店面的服务管理却仍然停留在数年前,与顾客的期望值差距越来越大。如果我们失去老客对我们的信任,对 In the face of continuous rapid development of the industry, consumption continues to mature, customers on the store environment, service support and consumer price ratio is also higher and higher. Customer demand has improved, customer professionalism has improved. The business review of the development of several years, often found that the operation of the project, technicians massage technology process, the quality of staff teaching system, store management of services is still stuck in a few years ago, and the growing gap between customer expectations. If we lose the trust our customers have, yes