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在外包过程中,用户面临的主要挑战是如何管理外包服务商。制定规章制度、考核方面的关键绩效指标(KPI)和选择管理工具进行监控,是外包管理的几个主要内容。
In the outsourcing process, the main challenge for users is how to manage outsourced service providers. Formulation of rules and regulations, assessment of key performance indicators (KPIs) and selection of management tools for monitoring are several key elements of outsourced management.