近年来,日趋增多的医疗纠纷严重困扰着医院管理者,有的甚至影响到医院正常的工作秩序,同时也成为社会关注的热点问题之一。医疗纠纷产生的原因很多,其中有很大一部分是由于患者与医务人员之间缺乏和谐的医患关系造成的。所谓医患关系就是人们为了维护身体健康,提高生命质量而 In recent years, the increasing number of medical disputes has plagued hospital administrators. Some of them even affect the normal work order of hospitals, and they have also become one of the hot issues of concern to the society. There are many reasons for medical disputes, a large part of which is due to the lack of a harmonious doctor-patient relationship between patients and medical personnel. The so-called doctor-patient relationship is that people maintain good health and improve the quality of life.