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IT外包是一个知识密集的过程,知识转移是影响外包绩效的关键。本文基于IT外包接包方视角,构建了以关系质量中的三个维度:信任、满意和承诺以及知识缄默性为影响因素,以接包方的知识接受意愿和吸收能力为中介变量的概念模型,研究这些因素对IT外包知识转移的交互影响。基于结构方程模型对收集来自规模较大的IT外包公司的217份有效调查问卷进行实证检验。研究发现在关系质量对IT外包知识转移的作用过程中,接包方的知识接受意愿和吸收能力起到显著的中介作用。信任、满意和承诺对接包方的知识接受意愿具有显著正向影响,信任和满意对接包方的知识吸收能力具有显著正向影响。知识缄默性对IT外包知识转移具有负向影响,关系质量中的信任和满意维度对知识缄默性与知识转移之间的路径关系具有显著调节作用。
IT outsourcing is a knowledge-intensive process. Knowledge transfer is the key to the performance of outsourcing. Based on the perspective of IT outsourcer, this paper constructs a conceptual model based on the three dimensions of relationship quality: trust, satisfaction and commitment, and knowledge of silence, taking the mediation of willingness and absorptive capacity , To study the interactive influence of these factors on IT outsourcing knowledge transfer. Based on the structural equation model, 217 valid questionnaires collected from large IT outsourcing companies were tested empirically. The study found that in the process of the relationship quality of IT outsourcing knowledge transfer, the receiving party’s knowledge reception intention and absorptive capacity play a significant intermediary role. Trust, satisfaction and commitment have a significant positive impact on the willingness to accept the knowledge of the recipient, and trust and satisfaction have a significant positive impact on the knowledge-absorbing ability of the counterparty. Knowledge taciturn has a negative impact on IT outsourcing knowledge transfer, and the trust and satisfaction dimension in relationship quality plays a significant role in regulating the path between knowledge taciturn and knowledge transfer.