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信息对称是一种理想状态。现实社会中的信息常是不对称的。在危机事件中 ,不论是信息的稀缺 ,还是信息的泛滥 ,都会引起公众过度的反应。新闻媒介在消解信息不对称的过程中却又制造和强化了另一种信息不对称。政府与新闻媒介、新闻媒介与公众之间的互动 ,不仅有利于削弱信息不对称状态 ,而且有利于政府对危机事件的管理和对管理成本的节约。
Information symmetry is an ideal state. Information in the real world is often asymmetrical. In crisis events, both the scarcity of information and the flood of information can cause excessive public reaction. In the process of dispelling the information asymmetry, the news media creates and reinforces another information asymmetry. The interaction between the government and the news media, news media and the public not only helps to weaken the information asymmetry, but also helps the government to manage the crisis and save the management cost.