航空货物运输有比旅客运输更加复杂的维度。航空公司旅客业务完全是一个消费者市场,数以亿计的旅客独立地做出购买决策;而货运业务是一个企业市场,由一些专业买家做出决策。和旅客相比,货物是被动的,需要在出发地提货,在目的地交付,而且货物需要保险、包装、清关、文书工作。这些任务由专业的货运代理人承担,这就意味着航空公司依赖这些公司的产品。正是由于货物无生命的特征,航空货运比客运更加灵活,它不关心飞机调整、航线中转、飞机机舱的美观 Air cargo transport has a more complex dimension than passenger transport. The airline passenger business is entirely a consumer market, with hundreds of millions of travelers making purchase decisions independently, while the freight business is a business market where a number of professional buyers make decisions. Compared with the passengers, the goods are passive, need to pick up at the departure place, delivered at the destination, and the goods need insurance, packaging, customs clearance, paperwork. These tasks are borne by a professional freight forwarder, which means that airlines rely on the products of these companies. It is precisely because of the non-life characteristics of goods, air cargo is more flexible than the passenger transport, it does not care about aircraft adjustment, route transit, the beauty of the aircraft cabin