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日趋增多的医疗纠纷严重困扰着医院,成为医院管理者期盼解决的新课题,现就加强护患之间的沟通,防范医疗纠纷的发生进行分析。一、护患发生医疗纠纷的成因(一)护患发生的医疗纠纷是指患者及其家属与医疗单位对护理过程中发生的不良后果及其产生的原因认识不一致,而向院方、卫生行政部门或司法机关提出控告所引起的纠纷。(二)纠纷发生可分为两大类:一类是过失性纠纷,这类纠纷的发生是由于医院护理人员在护理过程中的过失造成,如服错药、打错针、违反操作规程等;另
Increasing number of medical disputes have seriously haunted the hospital and become a new topic that hospital administrators are looking forward to solving. Now, it is necessary to strengthen communication between nurses and patients and prevent the occurrence of medical disputes. First, the causes of nurses and patients suffering from medical disputes (a) nurse-patient medical disputes refers to patients and their families and medical units in the nursing process occurred in the adverse consequences and causes of inconsistent understanding, and to the hospital, health administration Disputes raised by the department or the judiciary on the charges. (B) the occurrence of disputes can be divided into two categories: one is the negligence dispute, such disputes occur because of hospital caregivers in the nursing process caused by negligence, such as taking the wrong medicine, wrong needle, in violation of rules and other operations ;another