目的掌握与患儿及其家长沟通的技巧,并与他(她)们建立良好的医患关系,可减少医患纠纷的发生。方法对2007年6月-2012年6月住院的患儿及家长采用语言及书面告知的方式进行沟通。结果患儿家长对医护人员的满意度明显提高,医患纠纷发生率显著减少。结论医患沟通效果显著,值得临床推广应用。 Objective To master the skills of communicating with children and their parents and establish a good doctor-patient relationship with him or her to reduce the occurrence of disputes between doctors and patients. Methods Communicate with children and parents hospitalized from June 2007 to June 2012 by means of language and written notification. Results The satisfaction of parents with medical staff was significantly improved, and the incidence of doctor-patient disputes was significantly reduced. Conclusion The communication between doctors and patients is significant and worthy of clinical application.