近来,不少服务行业单位争相推出了“服务禁语”,有的制定的“禁语”甚至达几百条之多,面对这股洋洋大观的“禁语热”,听惯了服务者冷言冷语的人们无不拍手称道,然笔者以为“禁语”还须“立德”,加强职业道德教育才是改善服务态度的治本之策. Recently, many service industry units have been vying with one another for “banning services,” and some have even imposed as many as hundreds of “banned language.” In the face of this imposing “hot ban,” they were used to serving people People who sarcastically clap their hands praise, but I think “forbidden language” must “establish morality”, to strengthen professional ethics education is to improve service attitude of the permanent cure.