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目前世界已进入移动互联网时代,微博、微信、APP、大数据、物联网、支付宝、O2O等热门名词不断涌现,已经深刻改变了人们的生活和沟通方式。中国民航客流近年来持续2位数增长,2014年接近8亿人次吞吐量,在未来20年时间里,民航客流还将持续高增长。调查显示旅客对先进技术的吸引力在逐年上长,而排队意愿在持续下降,如何处理高速增长的旅客流;如何满足旅客对技术及服务要求的变化,提升旅客体验;国外
At present, the world has entered the era of mobile internet. Popular terms such as Weibo, WeChat, APP, big data, Internet of things, Alipay and O2O have been constantly emerging and have profoundly changed the way people live and communicate. China’s civil aviation passenger traffic continued to grow in 2-digit growth rates in recent years, reaching nearly 800 million passenger throughputs in 2014. In the next 20 years, civil aviation passenger flows will continue to grow at a high speed. The survey shows that the attractiveness of travelers to advanced technologies is growing year by year while their willingness to queue continues to decline and how to deal with the fast-growing passenger flow; how to meet the passenger demand for technology and services to enhance the passenger experience; and overseas